Refund Policy

1. Scope

This policy applies to all digital products sold by Cortex AI Academy, operated by Yeiran Camilo Múnera Rodríguez, including online courses, downloadable course materials and prompt library volumes.

2. Requesting support with a purchase

If something is wrong with your purchase — you cannot access the course, a file or video does not load, you were charged twice, or the product is not what the description said — contact us first at munerayeiran@gmail.com. Please include the email address used at checkout, the product name and a short description of the issue. In many cases we can restore your access immediately.

Because Paddle.com is the Merchant of Record for our orders, you can also request help directly from Paddle at paddle.net, where you can look up your order using your email address.

3. Refund window

Refund requests are accepted within 30 days of the original purchase date. Requests received after that period may still be reviewed at our discretion, and any mandatory statutory rights that apply to you remain unaffected.

4. How refund requests are handled

• We review each request individually, taking into account the reason given, the product purchased and how much of the content has been accessed or downloaded.
• We aim to respond within 5 business days of receiving your request.
• Approved refunds are issued by Paddle to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
• We may decline requests where there is evidence of abuse, such as repeated purchase-and-refund cycles, or unauthorised sharing or redistribution of course content.

5. Effect of a refund on course access

Our products are digital and access is granted immediately after payment. When a refund is issued, the related enrolment or purchase is reversed and access to that course, its materials or the purchased prompt library content is removed. You must stop using and delete any files already downloaded.

6. Free courses and promotions

Some materials are offered free of charge, and access may be granted free of charge during promotional periods. No refund applies where no payment was made.

7. Your consumer rights

Nothing in this policy excludes or limits statutory consumer protection rights that apply to you under the law of your country of residence, including any statutory right of withdrawal for digital content. Where local law grants you stronger rights than this policy, those rights apply.

8. Contact

Cortex AI Academy — support email: munerayeiran@gmail.com
Payment provider and Merchant of Record: Paddle.com Market Limited.